Why am I asked to contact support when attempting to request a withdrawal?

The most likely reason why you may receive this message is if your account has not been verified. Therefore, you will need to verify your account by providing the needed documentation and then you can proceed to request your withdrawal. In case you are not able to request withdrawals or there are other restriction applied to your account, you should have received an email informing you of this. If not, please contact our Customer Support Team via Live chat, phone or email for additional assistance.